Job Senior Organizational Change Manager, Edmonton

Job Description:

Responsibilities:

• Lead and coordinate change efforts to support staff transitioning to a new system while minimizing disruption and ensuring adoption.
• Build strong relationships with stakeholders across all levels and develop change and training stXXgies aligned with organizational goals.
• Create and manage communication plans, engagement activities, and training deliverables.
• Tailor communications for different stakeholder groups and act as liaison between business units and project teams.
• Lead training needs assessments and deliver training programs using various modalities (in-person, virtual, self-paced).
• Develop user-friendly training materials including manuals, guides, eLearning, and video tutorials.
• Monitor training effectiveness, user adoption, and collect feedback to refine strategies.
• Conduct change impact analysis and manage feedback, tracking KPIs and success metrics.
• Provide post-implementation support including ongoing training, updated resources, and help desk materials.

• Must provide own computer and equipment.
• Compatible operating system for Azure Virtual Desktop (AVD); Windows preferred.

• Criminal record check required prior to Enhanced Security Clearance.
• Completion of mandatory training (FOIP Act, Security Awareness, etc.).

• 5 years' experience leading training activities for complex technology/software systems.
• 1 year experience as an Organizational Change Candidateager on a complex software project.
• 5 years' experience delivering training via in-person and web-based platforms (e.g., Zoom, Teams).
• 5 years' experience developing change management deliverables (e.g., Readiness Assessments, Change Impact Analysis).
• 5 years' experience developing stakeholder communication materials.
• 5 years' experience developing training strategies and needs analyses.
• 5 years' experience developing training materials for diverse delivery methods.
• Change Candidateagement certification (e.g., Prosci) with 5 years of relevant experience.
• Experience facilitating change/training in CRM, case management, ERP, banking, accounting, or financial systems (e.g., Microsoft Dynamics CRM/Finance) on at least 1 project.

• Trainer or Adult Learning certification or related degree/diploma with 5+ years relevant experience.
• Experience as Organizational Change Candidateager on a project affecting 100+ staff in a public sector or large organization (1 year).
• Experience as Trainer on a project affecting 100+ staff in a public sector or large organization (1 year).
• 5 years' experience defining and measuring change success metrics.
• 5 years' experience developing and presenting communications to various organizational levels.
• 5 years' experience developing communication plans, strategies, and schedules.
• 5 years' experience creating learning outcomes and evaluating training effectiveness.
• 5 years' experience fostering relationships with leadership and stakeholders.
• 5 years' experience in change risk management.
• 5 years' experience leading stakeholder meetings.
• 1 year experience using MS Office 2016 or later.
• 1 year experience in public sector environment.
• Experience using SharePoint 2016 or higher.